The experiential meaning of service quality | Semantic Scholar
Using service gaps to classify quality attributes | Emerald Insight
The Gronroos model (Gronroos, 1984) | Download Scientific Diagram
PDF) Analysis of Service Quality Gap in Indian Life Insurance Industry | DrSunayna Khurana - Academia.edu
![PDF] Service marketing triangle and GAP model in hospital industry | Semantic Scholar](https://d3i71xaburhd42.cloudfront.net/351cc91a28cda054beefac2419a0b7aa4ab52416/6-Figure3-1.png "PDF] Service marketing triangle and GAP model in hospital industry | Semantic Scholar")
PDF] Service marketing triangle and GAP model in hospital industry | Semantic Scholar
3 : Gap Analysis Model Source: Parasuraman et al. (1985) | Download Scientific Diagram
Provider-customer perceptions in service quality: A Gap analysis at Ishik University, Sulaimani | Economics, Management and Sustainability
Sustainability | Free Full-Text | Gap Analysis of the Online Reputation | HTML
CHAPTER 8: PRODUCT/SERVICES AND QUALITY
Proposed Strategies for Determinance–IP Gap Space Analysis | Download Scientific Diagram
The Extended Gap Model of Service Quality In their model, the authors... | Download Scientific Diagram
Gap theory based performance analysis: A case study of an Indian hostel building with passive architectural character - ScienceDirect
The gap analysis model for business support services | Download Scientific Diagram
2: Service Quality Model Source: Gronroos (1984) | Download Scientific Diagram
The Gronroos model (Gronroos, 1984) | Download Scientific Diagram
Grönroos Model of Service Quality | Download Scientific Diagram
Gronroos Model of Service Quality Source: Brady, M.K. and Cronin, J.... | Download Scientific Diagram
PDF) Measuring Service Quality Expectation and Perception Using SERVQUAL: A Gap Analysis | independent research - Academia.edu
Port logistics service quality and customer satisfaction: Empirical evidence from Vietnam - ScienceDirect
SAGE Books - Service Quality: New Directions in Theory and Practice
Grönroos Model of Service Quality | Download Scientific Diagram
Service quality models
![PDF] A SERVICE QUALITY GAP ANALYSIS: A CASE STUDY OF A SMALL- SIZED HOTEL IN BANGKOK, THAILAND | Semantic Scholar](https://d3i71xaburhd42.cloudfront.net/b929bfa4bb0e626a9dcc157d3dfa37d33aaec606/3-Figure3-1.png "PDF] A SERVICE QUALITY GAP ANALYSIS: A CASE STUDY OF A SMALL- SIZED HOTEL IN BANGKOK, THAILAND | Semantic Scholar")
PDF] A SERVICE QUALITY GAP ANALYSIS: A CASE STUDY OF A SMALL- SIZED HOTEL IN BANGKOK, THAILAND | Semantic Scholar
CHAPTER 8: PRODUCT/SERVICES AND QUALITY
![PDF] A SERVICE QUALITY GAP ANALYSIS: A CASE STUDY OF A SMALL- SIZED HOTEL IN BANGKOK, THAILAND | Semantic Scholar](https://d3i71xaburhd42.cloudfront.net/b929bfa4bb0e626a9dcc157d3dfa37d33aaec606/2-Figure1-1.png "PDF] A SERVICE QUALITY GAP ANALYSIS: A CASE STUDY OF A SMALL- SIZED HOTEL IN BANGKOK, THAILAND | Semantic Scholar")